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SUSTENANCE AND SUPPORT SERVICES

Ensuring unhindered product
performance beyond the delivery phase

Scope of our offerings

Continued ongoing activities and assistance provided by our technical experts help maintain
and improve software systems or products after their initial deployment.  The scope of a
typical AMC can include:

Regular updates and patches

Bug fixes and
error corrections

Minor enhancements to existing features

Compatibility maintenance with evolving technologies

Performance optimization

UX and visual upliftments

Our capabilities

Delivering proactive customer-centric assistance designed to maximize systems and product
performance, enhance user experience, and drive continuous updates on websites/portals.

01

Troubleshooting and resolution

Delivering expert assistance ensuring swift and effective problem resolution for products,
interfaces, websites/portals.

02

Post Go-live support

Providing post-deployment support to ensure a smooth transition and optimal user experience
from the development instance to the live environment.

03

Periodic assessments

Conducting regular system health checks and performance evaluations, identifying areas for improvement
and proactive measures to optimize performance, accessibility, and security.

04

AMC (Annual Maintenance Contract)

For continued ongoing support and issue resolution, comprehensive annual maintenance plans
with defined service levels, cost predictability, and priority support are the best fit.

CONTACT

Uninterrupted product performance based on defined service levels