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Pivot customer experiences with
digital as the foundation

Competencies in CX & DX

With Talkd as your guide, plan and execute optimized customer journey-centric solutions on
robust workflows and digital transformation ecosystems.

Dx advisory services

CX consulting & design

DX  prototyping

Experience management

Expertise to decode digital ecosystems

Validate business model fit

Ensure your proposed changes align with your key metrics for success.

Assess technology readiness

Verify if your current tech stack can support the new experiences. If not, identify any additional technology needs.

Measure customer

Evaluate how customers perceive interacting with your brand channels currently and with the proposed changes.

Workflow on customer insights

Analyze customer interaction and journey and accordingly outline the workflow and the new digital strategy.

Prototype and test the ecosystem

Evaluate the new technology through practical use cases and POC of the ecosystem to assess effectiveness.

How we bring about aCX/DX transformation

We transform interactions into lasting connections.


Kick-off assessment workshop

A Talkd DX Advisory consultant will collaborate with your
team to gain a deep understanding of your goals.


Key metrics & focus areas

Based on the workshop findings, your stakeholders will
choose a key area for concentrated improvement.


Tailored action plan

We’ll deliver a comprehensive document outlining actionable insights,
strategic recommendations, and a clear roadmap.


Design & validation

Plan-driven design of CX workflows and digital ecosystems, and conducting
the customer tests to validate them. 

See our cx/dx
work in action

Results that speak for themselves.

Singapore Airlines

Defined and designed customer journey and connected
experiences workflow for infotainment system.


Integrate digital experiences
that forge stronger
customer engagements.