Pivot customer experiences with
digital as the foundation
Competencies in CX & DX
With Talkd as your guide, plan and execute optimized customer journey-centric solutions on
robust workflows and digital transformation ecosystems.
Dx advisory services
CX consulting & design
DX prototyping
Customer experience management
Expertise to decode digital ecosystems
Validate business model fit
Ensure your proposed changes align with your key metrics for success.
Assess technology readiness
Verify if your current tech stack can support the new digital experiences. If not, identify any additional technology needs.
Measure customer
sentiment
Evaluate how customers perceive interacting with your brand channels currently and with the proposed changes.
Workflow on customer insights
Analyze customer interaction and journey and accordingly outline the workflow and the new digital strategy.
Prototype and test the ecosystem
Evaluate the new technology through practical use cases and POC of the ecosystem to assess effectiveness.
How we bring about aCX/DX transformation
We transform interactions into lasting connections.
01
Kick-off assessment workshop
A Talkd DX Advisory consultant will collaborate with your
team to gain a deep understanding of your goals.
02
Key metrics & focus areas
Based on the workshop findings, your stakeholders will
choose a key area for concentrated improvement.
03
Tailored action plan
We’ll perform a comprehensive customer journey mapping that outlines actionable insights,
strategic recommendations, and a clear roadmap.
04
Design & validation
Plan-driven design of CX workflows and digital ecosystems, and conducting
the customer tests to validate them.
See our cx/dx
work in action
Results that speak for themselves.
Singapore Airlines
Defined and designed customer journey and connected
experiences workflow for infotainment system.
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